FEEL AT
HOME

Personal service is a cornerstone of our philosophy. Our management team is warm, friendly, attentive, and we are always close by to ensure you truly feel at home during your stay.

Online, our booking management team is conveniently available 24/7 and always ready to help answer your inquiries with the utmost convenience. Onsite, our property management team is always close to ensure everything is running smoothly at all times, and can help facilitate your entire vacation experience.

Getting
Here

El sueno is located in the heart of the Riviera Maya, with all your essentials easily attainable nearby, just a short drive from the centre of Cancun. It is also ideally located for our international guests, with the Cancun International Airport located just 20-minute drive away.

Travel protection
and security

Travel is unpredictable, even at the best of times, and the right travel protection helps to shield you against financial loss from any unexpected expenses you might not be able to cover. 

To ensure that you and your family have access to world-class travel protection, security, and crisis response, we recommend the following service providers.

Please note that many different scenarios can arise during your stay or when travelling to a vacation home, which may cause the need to reschedule or abruptly cancel the trip entirely — at no fault to any party.

However, we uphold a strict cancellation policy and do not provide any refunds for cancellations or reschedules. Failure to purchase a comprehensive travel protection plan with a Trip Cancellation policy will result in you bearing all personal and financial responsibility for non-refundable travel expenses if you need to reschedule or cancel your upcoming trip.

To protect your trip, we recommend the following travel protection service providers:

• Faye
  For general and ‘Cancel For Any Reason’ coverage.
  

• MedJetAssist.com
  For world-class crisis response & security in a case where you need an emergency evacuation.